Legal Policies
Terms of Service
These Terms of Service govern your use of LesterDiaz.co and your purchase or use of products and services offered by Reimagine Media LLC.
By accessing this website, submitting a form, booking a consultation, purchasing a product or service, enrolling in a program, or beginning a subscription, you agree to these Terms of Service, our Refund Policy, and our Privacy Policy.
If you do not agree to these terms, please do not use the website or purchase our products or services.
Reimagine Media LLC is a social media marketing agency and consulting company serving businesses, brands, and professional content creators.
Depending on the offer purchased, our services may include:
The specific scope, pricing, delivery schedule, and included services will be described on the applicable checkout page, proposal, service agreement, invoice, or order form.
Our services and educational materials are intended to provide professional guidance, strategy, support, and information.
We do not guarantee:
Results vary based on many factors outside our control, including your content, business model, audience, experience, implementation, consistency, market conditions, advertising budget, and changes made by third-party platforms. Testimonials, case studies, screenshots, and examples describe individual experiences and should not be interpreted as typical or guaranteed outcomes.
Reimagine Media LLC does not sell followers, likes, views, comments, traffic, artificial engagement, platform approvals, verification, or monetization approval. We do not offer services intended to manipulate platform metrics or violate the policies of Facebook, Instagram, YouTube, TikTok, Meta, Google, or other third-party platforms.
You must be at least 18 years old and legally able to enter into a binding agreement to purchase our products or services.
By making a purchase, you represent that:
Prices are displayed before purchase or provided through a proposal, invoice, service agreement, or checkout page.
By submitting payment information, you authorize Reimagine Media LLC and its payment-processing partners to charge the applicable amount, including any disclosed recurring charges, taxes, or fees.
Payments may be processed by third-party providers such as Stripe, PayPal, Kartra, Authorize.net, or another authorized processor. We do not directly store complete payment-card information. We reserve the right to reject, cancel, or refund an order if we reasonably believe it involves fraud, unauthorized payment activity, misuse, an incorrect price, or a violation of these terms.
Certain services, memberships, retainers, or programs may be offered through monthly, quarterly, or other recurring subscription plans.
When you purchase a subscription:
Canceling a subscription stops future renewal charges. Unless otherwise required by law or stated in writing, cancellation does not create a refund for a billing period that has already started. To cancel a subscription, contact us at remaginemedia@gmail.com or follow the cancellation instructions provided through the applicable customer portal.
Please submit cancellation requests at least 3 business days before the next scheduled renewal to allow time for processing.
If a recurring payment fails, we or our payment processor may attempt to collect the payment again.
Access to products, services, communities, memberships, or support may be suspended or terminated if payment remains unpaid.
You remain responsible for amounts validly due before cancellation or termination.
Digital products may include courses, recordings, templates, guides, training materials, downloads, community access, or other electronic resources.
Access may be provided immediately after payment or through instructions sent to the email address used at checkout.
You are responsible for:
Unless an offer expressly includes a license for multiple users, each purchase is for one individual or one authorized business account.
Consulting and coaching sessions provide professional guidance based on the information available at the time.
The customer remains solely responsible for business, marketing, financial, legal, tax, employment, advertising, and platform decisions.
Scheduled calls may be subject to the cancellation and rescheduling requirements in our Refund Policy. Failure to attend a scheduled session without timely notice may result in the session being considered delivered.
Agency services may be governed by a separate proposal, statement of work, invoice, or service agreement. If that separate agreement conflicts with these website terms, the separate written agreement controls for that service.
Customers are responsible for:
We are not responsible for platform outages, algorithm changes, account restrictions, monetization changes, content removals, or enforcement decisions made by third-party platforms.
Our services may involve or discuss third-party platforms, including Meta, Facebook, Instagram, YouTube, TikTok, Google, Kartra, Stripe, and PayPal.
Reimagine Media LLC is not affiliated with, sponsored by, or endorsed by these platforms unless expressly stated.
Third-party services are governed by their own terms and policies. We are not responsible for their availability, decisions, fees, suspensions, data practices, or policy changes.
All website content and materials provided by Reimagine Media LLC—including videos, courses, strategies, frameworks, templates, graphics, documents, text, logos, recordings, and downloads—are owned by or licensed to Reimagine Media LLC and are protected by applicable intellectual-property laws.
Your purchase grants you a limited, nonexclusive, nontransferable, revocable license to use the purchased materials for your own personal or internal business purposes.
You may not, without written permission:
You may not use our website, products, or services to:
We may suspend or terminate access for violations of these terms.
By submitting your contact information, you agree that we may send transactional communications concerning your purchase, appointments, account, support requests, billing, or service delivery. Marketing communications will include an unsubscribe option where required. Unsubscribing from marketing messages does not stop necessary transactional communications.
The website, services, and materials are provided on an “as available” basis to the fullest extent permitted by law.
We do not warrant that:
Nothing provided through our services constitutes legal, tax, investment, accounting, or financial advice.
To the fullest extent permitted by law, Reimagine Media LLC and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost opportunities, platform restrictions, or business interruption.
To the fullest extent permitted by law, our total liability arising from a specific purchase or service will not exceed the amount the customer paid to Reimagine Media LLC for that purchase or service during the six months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
You agree to indemnify and hold harmless Reimagine Media LLC and its owners, employees, contractors, and representatives from claims, losses, liabilities, damages, or expenses arising from:
We may suspend or terminate access to products or services for:
Termination does not eliminate payment obligations that arose before termination.
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any legal dispute will be brought in the state or federal courts located in [LEE COUNTY, FLORIDA], unless otherwise required by applicable law or agreed in writing.
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Changes will apply prospectively unless otherwise required by law.
We want customers to understand what they are purchasing before payment.
Because Reimagine Media LLC provides a combination of professional services, consulting, coaching, subscriptions, and immediately accessible digital materials, refund eligibility depends on the specific product or service purchased.
Any refund terms displayed on a checkout page, proposal, invoice, service agreement, or order form will apply to that purchase. If no separate refund terms are stated, the policy below applies.
Unless a specific offer states otherwise, purchases of downloadable products, recordings, courses, templates, guides, and other immediately accessible digital materials are final once access has been delivered.
A refund may be considered when:
Before requesting a refund for a technical problem, please contact us so we have an opportunity to restore access or resolve the issue.
Consulting or coaching sessions may be rescheduled when notice is provided at least [24 hours] before the scheduled start time.
Requests made with less than [24 hours] notice may be treated as a completed session and may not qualify for a refund or replacement appointment.
Customers who do not attend a scheduled call without prior notice are not generally eligible for a refund.
If Reimagine Media LLC must cancel a session and cannot provide a reasonable alternative time, the customer may choose between rescheduling or receiving a refund for the affected session.
Agency services, account-management services, content editing, scheduling, publishing support, and other professional services may involve work performed in advance.
Fees already earned for work performed, time reserved, expenses incurred, or deliverables completed are nonrefundable unless a separate written agreement states otherwise.
Requests to cancel future services will be handled according to the applicable proposal, service agreement, or subscription terms.
You may cancel a subscription at any time to prevent future renewal charges.
Cancellation applies to future billing periods and does not ordinarily provide a prorated or retroactive refund for the current billing period.
Unless otherwise stated:
To request cancellation, email remaginemedia@gmail.com with the name and email address associated with the purchase.
A payment plan is an agreement to pay the full purchase price through installments. It is not necessarily a cancel-at-any-time subscription.
Unless the applicable offer states otherwise, discontinuing participation does not automatically cancel the remaining installment obligation.
The terms displayed at checkout or contained in the applicable agreement control.
Contact us immediately if you believe:
Please include:
We may request additional information to verify and investigate the transaction. Nothing in this policy limits rights available through your bank, card issuer, payment processor, or applicable law.
Send refund requests to remaginemedia@gmail.com.
Include:
Submitting a request does not guarantee approval. Each request will be evaluated based on the applicable product terms, service delivery, usage, and this policy.
Approved refunds are issued to the original payment method when possible.
After we submit a refund, the time required for it to appear depends on the payment processor, financial institution, card network, and customer’s bank.
Original processing fees or nonrefundable third-party costs may be deducted where permitted and disclosed.
We encourage customers to contact us first so we have an opportunity to review billing concerns and resolve legitimate issues promptly.
Customers retain any dispute or chargeback rights provided by their payment provider and applicable law.
Knowingly filing a false or fraudulent payment dispute may result in termination of access and collection of amounts lawfully owed.
Reimagine Media LLC respects your privacy.
This Privacy Policy explains how we collect, use, retain, and disclose information when you:
By using the website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information such as:
Payments are processed by third-party payment providers.
We generally do not directly receive or store your complete payment-card number. We may receive limited transaction information such as:
We may use information to:
Where applicable law requires a legal basis, we process information based on one or more of the following:
We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:
You may control cookies through your browser settings and any cookie-consent tools available on the website.
Disabling certain cookies may affect website functionality.
We do not sell personal information for money.
We may share information with service providers that assist us with:
These providers may include platforms such as Kartra, Stripe, PayPal, Google, Meta, Zapier, and other vendors used to operate the business.
We may also disclose information:
We may use analytics and advertising services to understand website activity and measure marketing performance.
These services may use cookies, pixels, device information, or similar identifiers to measure visits, conversions, and advertising interactions.
Depending on your location, you may have the right to opt out of certain targeted advertising or data-sharing activities.
We may send:
You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.
You may continue receiving necessary transactional or service-related messages after unsubscribing from marketing communications.
We retain personal information only for as long as reasonably necessary for:
Retention periods may vary depending on the type of information and the purpose for which it was collected.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no website, transmission method, or storage system can be guaranteed to be completely secure. You provide information at your own risk.
You are responsible for protecting passwords and promptly notifying us of suspected unauthorized access to your account.
Depending on where you live, you may have the right to:
These rights may be subject to legal exceptions.
California residents may have additional rights regarding personal information, subject to applicable thresholds, exclusions, and exceptions. We will not unlawfully discriminate against an individual for exercising applicable privacy rights.
If you access the website from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.
Data-protection laws in those locations may differ from the laws where you live.
Our website, products, and services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13.
The website may link to third-party websites, social media platforms, checkout systems, scheduling tools, or other services.
We are not responsible for the privacy, security, content, or practices of third parties. Review their policies before submitting information.
We may update this Privacy Policy periodically. Material changes may also be communicated through email or another reasonable method where appropriate.